Billing Procedures
Customer Service
Water Sources
Announcements
New water connection
Tariffs
FAQ's
Contact Us

WELCOME TO MUWASA

Musoma Urban Water Supply and Sanitation Authority (MUWASA) is a utility established in 1997 as Water Supply Department under an Advisory Board and was declared an Authority under an Executive Board in accordance with Act. No. 8 of 1997 effective January 1998. Muwasa was established with the Objective of supplying Water and removal of Waste Water in Musoma Municipality in a Sustainable manner through revenue accruing from delivery of these Service. It is working under the guidance of Board of Directors appointed by the Minister responsible for water composed of Ten members and Managing Director being the Secretary of the Board.


MESSAGE FROM MANAGING DIRECTOR

Musoma Urban Water Supply and Sanitation Authority (MUWASA) is a utility established in 1997 as Water Supply Department under an Advisory Board and was declared an Authority under an Executive Board in…

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Eng. Robert P. Lupoja

Managing Director

OUR VISION

To be the most efficient water and sanitation utility in Tanzania whilst meeting industry best practice.

OUR MISSION

To provide reliable, high quality water supply and sanitation service at affordable rates for the people of Musoma Municipal, through professional Management.

BILLS PAYMENT METHODS

Muwasa has Three different paying stations namely:

  1. THROUGH MOBILE CHANELS
  2. CRDB Bank and their Agents namely FAHARI HUDUMA

Customer must visit CRDB Bank/ Fahari Huduma together with his/her water billing invoice for more information required during payments.

3. NMB Bank.

Customer must visit NMB Bank together with his/her water billing invoice for more information required during payments.

Sorry, No Tenders or Jobs at this momment.

OUR WORKING HOURS

07:30 AM – 17:00 PM

New water connection

Application for New Water Connections

    1. Musoma Urban Water Supply and Sanitation Authority
      (MUWASA) has procedures for the new Customers who wish to be connected with Water network as follows:
    2. A new customer who wants to be connected with water services is supposed to fill the application form. These forms are available at our office free of charge.
    3. After filling the application form, we MUWASA will survey the customer premise to identify the point of connection and materials required for connection.
    4. Then the Customers will make payments as the connection fee and then purchase the required connection materials and fittings from any suppliers and must meet the quality needed by MUWASA.
    5. The last step is to make connection and this job is done by the Zone Officers.

Billing Procedure

  1. From 22nd / 23rd to 27th Meter reading starts to all Customer
  2. From 28th to 29th Meter reading Verification
  3. 30th / 31st Billing Date.
  4. From 1st to 5th Bill Distribution to All Customer.